At Jollup Giggles, we are committed to delivering your orders promptly and ensuring your satisfaction. Below are the details of our shipping and return policies.

Shipping Information

  • Free Shipping: Enjoy free shipping on all orders over $100.
  • Processing Time: Orders are processed within 1–2 business days.
  • Delivery Time: Standard delivery typically takes 5–7 business days, depending on your location.
  • Shipping Costs: Calculated at checkout based on your delivery address.
  • International Shipping: Currently, we only ship within Ghana.

Returns & Exchanges

  • Return Window: You have 30 days from the date of delivery to request a return.
  • Return Conditions: Items must be unused, in original packaging, and in the same condition as received.
  • Non-Returnable Items: Perishable goods, intimate or sanitary items, hazardous materials, and flammable liquids or gases are not eligible for return.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns.
  • Return Process: To initiate a return, please contact us at support@jollup.com with your order number and reason for return.
  • Return Shipping: Customers are responsible for return shipping costs. Shipping charges are non-refundable.
  • Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within a certain amount of days.
  • Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at support@jollup.com and send your item to:

     JOLLUP GIGGLES
     GA-479-3633 H/NO A101/7
     Near WBI Micro Credit, Mamprobi Camara 2nd Adjenkwa Street
     Accra, Greater Accra, Ghana

Gift Returns

  • Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • Gift Purchases: If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will be notified of your return.

Need Assistance?

If you have any questions or need further assistance, please contact us at:

Email: support@jollup.com